Here are some of our frequently asked questions. If you can't find what you're looking for, get in touch! Its Really Simple and we would love to speak to you about your needs.
At SwigWare LLC our production process follows strict quality control measures to ensure each product meets the highest standards. When a customer places an order for a customized tumbler, the process includes:
- Design Consultation: Customers can consult with our design team to discuss their specific ideas and preferences, ensuring the tumbler aligns perfectly with their vision.
- Mockup and Approval: We create a digital mockup of the customized tumbler design and send it to the customer for approval. Any necessary adjustments are made at this stage to guarantee customer satisfaction.
- Craftsmanship: Once the design is approved, our skilled artisans begin the manufacturing process. From selecting the finest materials to meticulously engraving or printing the chosen design, every step is executed with precision.
- Quality Assurance: Each tumbler undergoes rigorous quality checks to ensure it is leak-proof, scratch-resistant, and meets our quality standards.
Once you place your order, you’ll immediately receive an email confirmation with your order number. Within 48 hours you will receive the production mockup based on what you mocked up on the site.
You May be choosing several different options including the Tumbler Size, Color and Lid. Moreover, if you want to receive the bulk order of tumblers quicker your quote will be different from if you were to have it produced and shipped via vessel and ground.
There you’ll have the opportunity to approve it, or make suggestions for changes and improvements (remember, all of your artwork for an order is FREE. We don’t charge for art design and prep!). Once you’ve approved the production mockup we will go into production. Remember, nothing goes into production without your approval!